Payroll Managed Services
Your Oracle Payroll is live. Now keep it running.
Incident resolution, patch governance, and continuous improvements with clear SLAs and predictable cost.
AMS Scope
What's Included
Incident resolution and triage
Structured intake, root cause analysis, and resolution tracking for payroll issues across all severity levels.
Quarterly Oracle patch impact analysis
Pre-patch assessment of every Oracle quarterly update to identify payroll-impacting changes before they reach production.
Regression testing post-patch
Structured test execution after every patch to validate payroll accuracy, formula integrity, and balance continuity.
Continuous configuration improvements
Ongoing refinement of payroll elements, formulas, and reporting based on operational feedback and legislative changes.
Payroll run support around pay cycles
Heightened monitoring and availability during critical pay periods. Pre-run validation, post-run reconciliation.
Knowledge documentation and handover readiness
Maintained runbooks, configuration documentation, and knowledge base. Your team can take over at any point.
Response Commitments
SLA Framework
Payroll cannot run. Employees not paid. Compliance breach in progress.
Response
2-hour response
Resolution
4-hour resolution target
Payroll accuracy impacted. Workaround available but manual intervention required each cycle.
Response
4-hour response
Resolution
1 business day resolution
Configuration improvement needed. No immediate accuracy impact but risk growing.
Response
1 business day response
Resolution
3 business day resolution
Enhancement request, documentation update, or optimization for future cycles.
Response
2 business day response
Resolution
5 business day resolution
Engagement Structure
Commercial Model
Monthly retainer with defined scope. Optional run-support premium around pay cycles. Predictable cost you can budget for.
Monthly Retainer
Defined scope covering incident resolution, patch governance, and continuous improvements.
Run-Support Premium
Optional heightened availability during pay cycles. Added when your calendar demands it.
Predictable Cost
Fixed monthly investment you can plan around. No surprise bills, no utilization math.