Post-go-live operations for multi-jurisdiction Canadian payroll.
Client and Context
A mining corporation operating across four Canadian jurisdictions needed ongoing payroll managed services after their Oracle HCM go-live. Internal resources lacked the depth for quarterly patch governance and multi-jurisdiction legislative compliance.
Our Approach
Payaptic assumed managed services responsibility for ongoing payroll operations, quarterly patch governance, and incident resolution across federal, Ontario, Quebec, and Alberta jurisdictions. Proactive patch impact analysis prevented regressions before they reached production.
Results
P1 incidents
0Months incident-free
0Patch cycles managed
0Jurisdictions
0“Our payroll runs without surprises now. Quarterly patches are managed proactively, and we have not had a single critical incident since Payaptic took over operations.”
— VP HR Operations, Mining Corporation
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